Terms of Service
Last updated: January 31, 2026
Welcome to the EPIC TWELVE STUDIOS website (the “Website”). These Terms of Service (“Terms”) govern your access to and use of the Website, including any content, forms, communications, payment links, invoice links, and related online features.
By accessing or using the Website, submitting an inquiry, approving a proposal, accepting services, paying an invoice, or continuing to use services provided by EPIC TWELVE STUDIOS, you agree to these Terms, unless a separate written agreement states otherwise.
If you do not agree to these Terms, do not use the Website or our services.
We may update these Terms from time to time. Changes take effect when posted on this page. Any separate written agreement, proposal, statement of work, or invoice terms accepted by a client will control if there is a conflict.
1) Who We Are
EPIC TWELVE STUDIOS operates through affiliated legal entities under the EPIC TWELVE STUDIOS trade name, including:
United States Entity
Legal Name: EPIC TWELVE STUDIOS LLC
Legal Form: California Limited Liability Company
Location: Los Angeles, California 90046, United States
Greece / European Entity
Legal Name: EPIC TWELVE STUDIOS Ε.Ε.
Latin Name: EPIC TWELVE STUDIOS L.P.
Trade Name: EPIC TWELVE STUDIOS
Legal Form: Ε.Ε. / Limited Partnership
G.E.MI. Number: 181397606000
EUID: ELGEMI.181397606000
G.E.MI. Authority: Επαγγελματικό Επιμελητήριο Θεσσαλονίκης
Tax ID / A.F.M.: 802712770
Competent Tax Office / D.O.Y.: ΑΜΠΕΛΟΚΗΠΩΝ
The specific EPIC TWELVE STUDIOS entity providing services to you will be identified in the applicable invoice, proposal, statement of work, contract, payment link, or other written communication.
2) Website Use
You agree to use the Website only for lawful purposes and in compliance with applicable laws and regulations.
You agree not to:
Attempt to gain unauthorized access to the Website, servers, accounts, systems, or networks;
Use the Website to transmit malware, spam, phishing content, or harmful code;
Scrape, copy, harvest, or reuse Website content or data without written permission;
Interfere with the security, performance, operation, or functionality of the Website;
Misrepresent your identity, business, authority, or relationship with any person or company.
We may suspend, restrict, or block access to the Website if we reasonably believe misuse, abuse, fraud, security risk, or unlawful activity is occurring.
3) No Professional Advice
Content on this Website is provided for general informational purposes only. It does not constitute legal, financial, tax, accounting, technical, or other professional advice.
You should consult qualified professionals for advice specific to your situation.
4) Inquiries, Quotes, and Client Relationship
Submitting a form, sending an email, scheduling a call, requesting a quote, or contacting us through the Website does not create a client relationship and does not obligate EPIC TWELVE STUDIOS to provide services.
Any services, pricing, timelines, deliverables, responsibilities, ownership rights, and payment terms must be confirmed through a written proposal, statement of work, contract, invoice, email approval, payment link, or similar written confirmation.
5) Services
EPIC TWELVE STUDIOS may provide creative, marketing, production, digital, website, branding, hosting, maintenance, support, consulting, and related services.
Service details, deliverables, timelines, revisions, approvals, client responsibilities, pricing, and payment obligations are governed by the applicable written agreement, proposal, invoice, statement of work, payment link, or written communication.
Unless expressly stated in writing, timelines are estimates and may depend on client approvals, content delivery, access credentials, third-party platforms, payment status, and other external factors.
6) Hosting, Maintenance, Support, and Renewals
Website hosting, maintenance, support, domain-related services, email-related services, security tools, software licenses, plugins, third-party platforms, and other recurring services may be billed monthly, annually, or on another recurring basis as stated in the applicable invoice or agreement.
Unless otherwise stated in writing:
Recurring services renew automatically for the next billing period unless cancelled in writing before the renewal date;
Renewal invoices must be paid by the invoice due date;
EPIC TWELVE STUDIOS is not required to continue providing hosting, maintenance, updates, support, third-party renewals, or related services if the account is past due;
Third-party service fees, domain fees, hosting fees, license fees, and renewal fees may be non-refundable once paid or renewed.
The client is responsible for ensuring timely payment of all invoices required to keep services active.
7) Payment Terms
All invoices must be paid by the due date listed on the invoice. If no due date is listed, payment is due upon receipt.
Payment may be requested through bank transfer, card payment, Stripe, QuickBooks, payment link, invoice link, or another approved payment method.
Client payments are not considered complete until funds have been successfully received and cleared.
The client is responsible for any applicable taxes, bank fees, wire fees, transaction fees, chargeback fees, currency conversion fees, or other payment-related charges unless otherwise stated in writing.
EPIC TWELVE STUDIOS reserves the right to pause, withhold, or suspend services if payment is not received on time.
8) Non-Payment and Suspension of Services
If payment is not received by the due date, EPIC TWELVE STUDIOS may issue written notice of non-payment.
If the outstanding balance remains unpaid after the notice period provided, EPIC TWELVE STUDIOS reserves the right to temporarily suspend hosting, maintenance, support, website access, updates, third-party renewals, administrative access, or related services until the account is brought current.
Suspension for non-payment does not cancel, reduce, or waive the outstanding balance. The client remains responsible for all unpaid invoices, renewal fees, prior services, third-party costs, reactivation fees, and any approved ongoing charges.
EPIC TWELVE STUDIOS is not responsible for any loss of traffic, leads, revenue, rankings, reputation, data access, email functionality, business interruption, or other damages resulting from suspension caused by non-payment, expired third-party services, client delay, or failure to renew required services.
Where technically and commercially feasible, EPIC TWELVE STUDIOS will not intentionally delete website files or databases solely due to non-payment without written notice. However, third-party hosting providers, domain registrars, software vendors, or platform providers may have their own suspension, deletion, expiration, or recovery policies.
To reactivate suspended services, the client must pay all outstanding balances in full, including any applicable reactivation, recovery, administrative, or third-party fees.
9) Client Responsibilities
The client is responsible for:
Providing accurate information, content, approvals, materials, credentials, and access needed to perform services;
Ensuring that submitted content, images, videos, trademarks, logos, claims, and materials do not violate laws or third-party rights;
Reviewing and approving deliverables, invoices, renewals, and service details in a timely manner;
Maintaining control of their own business accounts, domain registrations, hosting accounts, payment accounts, and third-party platforms unless otherwise agreed in writing;
Keeping contact and billing information current.
EPIC TWELVE STUDIOS is not responsible for delays, service interruptions, missed deadlines, expired services, or additional costs caused by client delay, missing access, inaccurate information, non-payment, or third-party platform issues.
10) Third-Party Services
Our work may involve third-party platforms, tools, hosting providers, domain registrars, payment processors, social media platforms, ad platforms, plugins, software, analytics tools, AI tools, stock asset providers, and other vendors.
We do not control third-party services and are not responsible for their downtime, price changes, policy changes, security issues, billing issues, account restrictions, service interruptions, or loss of access.
Your use of third-party services may be subject to separate terms and policies from those providers.
11) Intellectual Property
Unless otherwise stated, all Website content, including text, branding, designs, graphics, videos, photos, layouts, logos, and other materials, is owned by or licensed to EPIC TWELVE STUDIOS and is protected by intellectual property laws.
You may view and use the Website for personal or internal business purposes only. You may not reproduce, distribute, modify, publish, sell, or commercially exploit any Website content without our prior written permission.
12) Client Work and Portfolio Use
Ownership and usage rights for client work are governed by the applicable client agreement, proposal, invoice, or written approval.
Unless a written agreement states otherwise, EPIC TWELVE STUDIOS may display non-confidential portions of completed work in its portfolio, website, social media, presentations, proposals, case studies, reels, and marketing materials.
If confidentiality, white-label service, or non-disclosure is required, it must be agreed in writing before the work begins.
13) User Submissions
If you submit information, content, files, credentials, materials, messages, or inquiries through the Website or to EPIC TWELVE STUDIOS, you represent that you have the right to submit them and that they do not violate any laws or third-party rights.
You grant EPIC TWELVE STUDIOS a limited, non-exclusive right to use submitted materials as needed to respond to you, evaluate your request, prepare proposals, provide services, communicate with you, and operate our business, consistent with these Terms and our Privacy Policy.
14) Confidentiality
Each party may receive non-public information from the other party. Both parties agree to use reasonable care to protect confidential information and not disclose it to unauthorized third parties, except as required to provide services, comply with law, process payments, work with contractors or vendors, or enforce rights.
Confidentiality obligations do not apply to information that is public, independently developed, already known, lawfully received from another source, or required to be disclosed by law.
15) Cancellations, Refunds, and Chargebacks
Cancellation and refund terms are governed by the applicable proposal, invoice, agreement, or written communication.
Unless otherwise stated in writing, payments for completed work, approved work, deposits, retainers, third-party costs, hosting, renewals, domain fees, software licenses, production bookings, and custom services are non-refundable.
If a client initiates a chargeback or payment dispute, EPIC TWELVE STUDIOS may suspend services while the dispute is pending and may require payment of outstanding balances, chargeback fees, administrative fees, and any related costs before services are resumed.
16) Disclaimer of Warranties
The Website and any Website content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, EPIC TWELVE STUDIOS disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, or security.
We do not guarantee specific results, rankings, sales, leads, revenue, audience growth, platform performance, campaign performance, or business outcomes unless expressly stated in a separate written agreement.
17) Limitation of Liability
To the fullest extent permitted by law, EPIC TWELVE STUDIOS will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, traffic, data, rankings, leads, goodwill, business opportunities, or business interruption.
To the fullest extent permitted by law, EPIC TWELVE STUDIOS’ total liability for claims related to Website use will not exceed the amount paid to access the Website, which is typically $0.
For paid services, unless a separate written agreement states otherwise, EPIC TWELVE STUDIOS’ total liability will not exceed the amount paid by the client to EPIC TWELVE STUDIOS for the specific service giving rise to the claim during the three-month period immediately before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
18) Indemnification
You agree to defend, indemnify, and hold harmless EPIC TWELVE STUDIOS, its affiliated entities, owners, managers, employees, contractors, vendors, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:
Your use of the Website or services;
Your breach of these Terms;
Your submitted content, materials, instructions, or approvals;
Your violation of law or third-party rights;
Your non-payment, chargeback, or failure to maintain required third-party services.
19) Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information.
20) International Use
The Website may be accessed from different countries. You are responsible for compliance with local laws that apply to you.
We make no representation that the Website, content, or services are appropriate or available in every location.
21) Governing Law and Venue
If you contract with EPIC TWELVE STUDIOS LLC, these Terms and any related dispute will be governed by the laws of the State of California, without regard to conflict-of-law principles. Where permitted by law, venue will be in the state or federal courts located in Los Angeles County, California.
If you contract with EPIC TWELVE STUDIOS Ε.Ε. / EPIC TWELVE STUDIOS L.P., these Terms and any related dispute will be governed by the laws of Greece, unless mandatory consumer protection laws require otherwise. Where permitted by law, venue will be in the competent courts of Greece.
If a separate written agreement identifies a different governing law, venue, or dispute process, that separate agreement will control.
22) Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
23) Contact
For questions about these Terms, please contact us through the information listed on our Contact page.
EPIC TWELVE STUDIOS
We Build Brands. We Produce Stories. We Create Experiences.
Website: epic12studios.com